Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases cannot be returned.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will contact you to let you know it has been received, and notify you of the approval or rejection of your refund.

If approved, your refund will be processed within a certain number of days, back to your original payment method or as store credit toward your next order.

Late or missing refunds

If you haven’t received your refund yet, please contact us or call 0371-2371895 and we’ll look into it right away.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, please contact us or call 0371-2371895, and we’ll arrange pickup or drop-off at our store: Karim Block, Iqbal Town, Lahore, Pakistan.

Shipping Returns

To return a product, please reach out to us first via our Contact Us page or call 0371-2371895 so we can arrange the return. Items can also be dropped off at our store: Karim Block, Iqbal Town, Lahore, Pakistan.

You will be responsible for paying for your own shipping costs for returning your item, unless the item is defective or damaged. Shipping costs are non-refundable.

If you are returning more expensive items, you may consider using a trackable shipping service, as we don’t guarantee that we will receive your returned item.